Shipping Policy

Digital Products

Digital products (such as social media templates and slide deck presentations) are delivered via email to the address provided at checkout, immediately after your purchase is complete.

If you don't see your email right away, please check your spam, promotions, and other folders before reaching out. If you still haven't received your files within a reasonable time, contact us at support@ceilara.com and we'll be happy to help.

Physical Products

Physical products (such as business cards, flyers, and brochures) are custom-printed for each order, so please allow the following timeframes:

• Production time: 5–7 business days to print and prepare your order
• Shipping time: an additional 5–7 business days, depending on the shipping carrier

This means you can generally expect your order to arrive within 10–14 business days from the date of purchase. Production begins after the 1-hour order cancellation window has passed (see our Cancellation & Refund Policy).

You will receive a shipping confirmation with tracking information (if available) once your order ships.

Questions

If you have any questions about the status of your order, contact us at support@ceilara.com.