Cancellation & Refund Policy

Digital Products

Digital products (such as social media templates and slide deck presentations) are delivered electronically immediately upon purchase. Because these files are sent instantly and cannot be "returned," all sales of digital products are final. We do not offer refunds, returns, or exchanges on any digital product for any reason.

Physical Products

Physical products (such as business cards, flyers, and brochures) are custom-made using the information you provide at checkout. Once your order is submitted, it is sent to our fulfillment partner for production and shipping.

Cancellation window: You may cancel your order for a full refund within 1 hour of purchase. To cancel, email us immediately at support@ceilara.com with your order number.

After 1 hour: Once the 1-hour window has passed, your order enters production and cannot be canceled, modified, or refunded. Because each item is custom-printed specifically for you, we are unable to accept returns or exchanges on physical products once production has begun.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at support@ceilara.com if an item arrives defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Refunds

If you cancel a physical product order within the 1-hour window, we will confirm your cancellation by email and process your refund to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@ceilara.com.